Seentrix

Terms of Service

Last updated: 2026-05-11

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the Seentrix platform ("Service") operated by Seentrix Ltd ("we", "us", "Seentrix"), a private limited company registered in England and Wales with company number 17169165, registered office at 167-169 Great Portland Street, London, England, W1W 5PF, United Kingdom. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service description

Seentrix is a compliance platform that helps manufacturers document, evidence, and maintain compliance with the EU Cyber Resilience Act (Regulation (EU) 2024/2847) and adjacent obligations. We provide workflows, templates, and storage — we do not provide legal advice. Any document generated by Seentrix is drafted from your inputs and must be reviewed by a qualified professional before use in a regulatory context.

3. Accounts and organisations

You must provide accurate information when creating an account. Administrators of an organisation are responsible for the actions of all members they invite, including ensuring every team member completes any mandatory training configured in the platform.

4. Acceptable use

You agree not to use the Service to:

  • Upload malware, illegal content, or infringing material.
  • Reverse-engineer, scrape, or attempt to gain unauthorised access to the Service or its infrastructure.
  • Submit vulnerability reports through our public intake in bad faith (e.g. to harass another organisation or spam).
  • Resell the Service without a written agreement.

5. Subscription and fees

Paid plans are billed through Stripe based on the pricing published at seentrix.com/pricing. Fees are non-refundable except where required by law. You may cancel at any time via the billing portal; cancellation takes effect at the end of the current billing period. Unpaid invoices past 14 days may result in suspension.

6. Your data

You retain all rights to the data you upload to Seentrix. You grant us a limited licence to process that data solely to operate and improve the Service as described in our Privacy Policy and Data Processing Agreement. We will not sell your data or use it for unrelated advertising.

7. Service availability and support

We aim to maintain high availability but do not guarantee uninterrupted service. Planned maintenance is announced by email to the address on file. Support channels and response targets are described in your plan.

8. Warranty disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law. Seentrix is not a substitute for legal advice; you are solely responsible for your regulatory compliance.

9. Limitation of liability

To the maximum extent permitted by law, Seentrix's aggregate liability arising out of or related to the Service is limited to the fees you paid for the Service in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

10. Termination

Either party may terminate this agreement at any time. Upon termination, you will retain access until the end of your current billing period. After termination, your data will be retained for a grace period as described in the Privacy Policy before deletion.

11. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of- laws rules. Any dispute will be brought exclusively before the courts of London, England.

12. Changes to these Terms

We may update these Terms occasionally. Material changes will be notified to the email on file at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

13. Contact

Questions about these Terms? Contact support@seentrix.com.

Seentrix Ltd · Company number 17169165 · Registered in England and Wales · 167-169 Great Portland Street, London W1W 5PF, United Kingdom